Managed IT · Remote and Complete
Managed IT services. Business IT support that just works.
One monthly fee, one team who knows your setup inside out, and someone who already knows your business answering the phone. Supporting small and medium businesses across Australia, including Queensland and Perth.
What it's like without it
The quiet cost of IT nobody owns.
- Explaining your setup from scratch to whoever answers this time
- Nobody owns the problem: the phone provider blames the IT provider
- Invoices for work you assumed was covered
- A new starter waiting days for a laptop, login and email
- Backups that exist, but nobody has ever tested
- Microsoft 365 licences quietly growing, and nobody reviewing them
How it works
1
We audit and document your environment
We map devices, licences, systems and who has access to what. You get a copy, and it's yours to keep.
2
We take ownership of it
One fee, one team, a named account manager and senior engineer. Log a ticket and it's handled, including chasing your vendors.
3
We stay ahead of it
Patching, licence reviews and hardware planning happen on a schedule, not after something breaks.
Compare plans
Three ways to work with us
Charged per device on one simple monthly fee. Every agreement includes a dedicated Account Manager, a dedicated Level 3 Engineer, and the 24/7 SOC.
| What's included | Real Protect | Managed IT Remote | Managed IT Complete |
|---|---|---|---|
| Security, in every plan | |||
| 24/7 threat monitoring and response | Included | Included | Included |
| Anti-virus and EDR across every device | Included | Included | Included |
| Security patching and whitelisting | Included | Included | Included |
| Microsoft 365 security and access | Included | Included | Included |
| Backup, retention and BCDR | Included | Included | Included |
| A written Incident Response Plan | Included | Included | Included |
| Fully managed IT | |||
| Service desk for all your users and devices | Not included | Included | Included |
| 2-hour response SLA on logged incidents | Not included | Included | Included |
| Your business apps and vendor management | Not included | Included | Included |
| Staff onboarding and offboarding | Not included | Included | Included |
| Microsoft 365 licensing, identity and audit | Not included | Included | Included |
| Firewall and gateway management * | Not included | Included | Included |
| The whole environment | |||
| Physical and virtual server management | Not included | Not included | Included |
| Network monitoring and change management | Not included | Not included | Included |
| MDM, printers, MFDs and peripherals | Not included | Not included | Included |
| Your third-party ICT vendors | Not included | Not included | Included |
| On-site support as required | Not included | Not included | Included |
* Firewall and gateway management covers devices supplied by Real Info Tech. Full inclusions are set out in the service proposal and Master Services Agreement.
Security isn't an optional extra
Every Managed IT agreement includes the full Real Protect stack at no extra cost. An IT provider who manages your environment but doesn't watch it is only doing half the job.
What happens next
- A short conversation about how your IT is set up today
- A written proposal: device count, the tier that fits, the monthly figure
- No obligation. If your current setup works well, we'll tell you
A note from Rob
Rob Mottrom, Technical Director
Real Info Tech exists because we kept meeting businesses that felt under-supported by their IT provider, forced into a box built for someone much bigger.
Our view is simple: you should get your time back, and we should be easy to deal with. If we're doing that well, you shouldn't have to think about your IT at all.
Let's have a conversation.
Thirty minutes with Rob, an independent review of where your business stands, and the findings in writing. In plain English, whether you do anything with us or not.